Terms and Conditions

Thanks for using our website. We appreciate all your orders and try our upmost to deliver everything in good order in the quickest possible time.

Phone Orders

Most of the orders we receive come through our website. If you have problems or would rather order over the phone, you can call us 9:30-3pm Monday to Friday and we can receive your order and payment details.

Landline: (01503) 265772

Mobile: 078 777 277 95

Additions to website orders

If you want to add items to an order you have recently placed online, you can call us and if possible, we will add your items to your parcel without extra delivery charges.

If heavy / bulky items are added or if additions mean parcel size exceeds 2kg or 20kg then some additions postal charges will be incurred.

Waiting times

We try to keep all the Ready to Fish options in stock ready to go, but at busy times the wait for fishing gear to be made up can result in delays.

Contact us before placing orders for ready to fish equipment if you are concerned about short delays with delivery.

Order Pick-up

Local customers are welcome to pick up their orders from our workshop. 

If you require made up / ready to fish gear, then please let us know beforehand, so we can have things ready for you in time.

Stock Items 

If Items are listed as available on the website, then we should have them in stock. Sometimes there are errors in stock recording, but for the most part, if you are able to order it online it is here and ready to go. 

In the unlikely event that there is a problem with stock availability we will notify you as soon as possible and you will be offered a full refund if suitable alternatives are not available.

Currency

All our prices are displayed in Pounds Sterling, and we only accept payment in that form.

Methods of payment

We accept all major credit cards and debit cards.

BACS / Bank transfer

We also accept cash from customers picking up orders from our workshop although we cannot guarantee being able to offer the correct change so bring the right money if you know the invoice total beforehand.

Postage carriers

For the majority of UK orders, we use Royal Mail ‘Signed For’ service.

For larger deliveries we use Parcel Force.

For International orders we use FedEx or UPS.

Packaging

Our priority is that every order reaches its destination in perfect condition.

Where possible we will use recycled packaging.

VAT FREE Orders to the Irish Republic 

We can send orders to Irish Customers with no added VAT or customs charges added, via a fast and secure link through Northern Ireland.

This service is not available via our website. Customers will have to contact us by phone or email.

office@fairwaterfishing.co.uk   0044 1503 265 772

International orders

Customers in other countries should be able to order through our website without any problems.

Orders shipped overseas are charged at cost, and priced according to size, weight, and destination address. 

Postal Insurance and missing orders

Postal insurance is included in all our deliveries so in the unlikely event that an order does get lost all customers are covered and will get a replacement, or as near as is possible sent out as soon as we are able.

We do have to wait for the delivery agent to declare the item lost before we send any replacements. 

Returns / Order Mistakes

You are welcome to return any items that are in unused / resaleable condition so long as the item is still currently advertised as for sale on the Fairwater Fishing website.

If we send you the wrong items you must inform us in 28 days, we will make the correction and cover the postage costs.

If the customer has ordered the wrong items and needs to change them, this is no problem, but they are responsible for all the postal charges.

If items are missing from your order you must inform us within 28 days, we will send them to you at our cost

Not happy with your order ?

In the unlikely event that you are not happy with the order you have received we would ask you to contact us directly as soon as you can.

It is our aim that every customer has a positive experience when dealing with our company and although we realise that this is not possible every single time; whenever someone does inform us of something they are not happy with, or points out anywhere we might have fallen short, then as a team we will do our upmost to put things right and ensure customer satisfaction.

Delivery to 3rd party address

It is common for customers who are out all day to direct deliveries to a local address where someone can accept and sign for them.

You are welcome to have orders sent to a 3rd party address however, once it has been successfully delivered it is no longer the responsibility of the sender or the delivery agent to make sure you receive it.

If, once signed for at your 3rd party address, your parcel goes missing it is not the responsibility of Fairwater Fishing or the Delivery Agent.

We cannot be held responsible for liability connected with the use or misuse of any of our products. Under no circumstances will we be liable for any damage, loss or expense incurred by the use of any of our products.

When you place an order by telephone, or via our website order form, we need to know your name, postal address, email address, telephone number, credit card or bank details etc. 

By supplying this information, you consent to its use for us to complete your order. 

We endeavour to fully protect all the information you provide. It will never be disclosed to any third parties. 

On completion of your order, any financial details you provide (e.g. credit card information) will not be stored in our files. 

We will however, retain contact details to facilitate future order processing, and to communicate with you on matters relating to new products or developments etc. 

If you do not wish these details to be kept, please send us an email entitled "please remove from data base" to admin@fairwaterfishing.co.uk.